Right of withdrawal for the sale of goods
Right of Withdrawal
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)
Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period shall be 14 days from the day
- on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single item ;
To exercise your right of withdrawal, you must inform us (email: support@miskstoregermany.com ) of your decision to withdraw from this contract by means of a clear statement (e.g. an e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs of 20 euros for processing and cancellation fees), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract . This deadline is met if you send the goods before the expiry of the 14-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Returns of unopened packages are only possible against payment of a processing fee of 20 euros.
This also applies to packages that could not be delivered or were refused.
Grounds for exclusion or expiration
The right of withdrawal does not apply to the following contracts:
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Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
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Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
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Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
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Contracts for the delivery of goods that have been reduced and/or purchased at a discount.
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Contracts for the delivery of perfumes and perfume oils, as these can no longer be offered for resale once they have been opened. The right of withdrawal expires completely when the outer packaging is opened and/or used.
- At opening or damage to the outer packaging, the right of withdrawal expires.
- The cancellation of sample sizes (5ML) is generally not possible. This is because they are refillable, which means that manipulation cannot be ruled out.
The cancellation of sample sizes (5ML) is generally not possible. This is because they are refillable, which means that manipulation cannot be ruled out.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back to the email address provided.)
- To email: support@miskstoregermany.com:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date
(*) Delete as appropriate.